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I'm Panos Efstathiadis and I'm the owner of PanosFX.com, one of the most prominent sources of high-quality add-ons for Photoshop and Photoshop Elements.

Since 2002, when I uploaded my first work on the Adobe Exchange, my add-ons have been downloaded by hundreds of thousands of users. As of today, my "Reflections" Photoshop actions is the most downloaded add-on on the Adobe Exchange!

My effects and tutorials have been presented in many magazines in the United States, the United Kingdom, Germany, Spain, Italy, the Netherlands, Japan, etc, such as the Shutterbug, Adobe Magazine, MacWorld, Photoshop Creative, Digital Photographer, Docma, DigitalPHOTO, and have been referred to by famous professionals, such as Joe Farace (Contributing Writer / Photographer, Shutterbug magazine), Scott Kelby (President of the NAPP), John Nack (Principal Product Manager at Adobe), Richard Harrington (world-renowned expert in motion graphic design & owner of RHED Pixel), and others.

tutorful best photoshop resource smallThe site has also been presented in many text books (such as: Richard Harrington's: 'Understanding Adobe Photoshop', Joe Farace's: 'Getting started with digital imaging', Lesa Snider's: 'Photoshop: The missing manual' series,  Barbara Brundage's: 'Photoshop Elements: The missing manual' series), and have been referred to in many websites.

Tutorful, UK's online education company, named PanosFX one of the best Photoshop resources of the year 2018, having first conducted a survey in 60,000 tutors and students.

What the top professionals say about PanosFX.com:

My hats off to Photoshop expert Panos Efstathiadis, who continues to amaze me with the incredible stuff he comes up with.
Scott Kelby
CEO, Kelby Media
Every time I think I know the limits of what one can do with Photoshop…
John Nack
Product Manager, Digital Photography, Google
Incredible Photoshop actions from the talented PanosFX.com.
Richard Harrington
RHED Pixel owner
PanosFX is one of my favorite websites offering high-quality inexpensive and free software.
Joe Farace
Photographer, Shutterbug columnist
Outside of Photoshop Exchange, the place that has the most useful and creative actions for me, is PanosFX.
James Dempsey
Columnist, Macworld.com

Here you will find answers to frequently asked questions regarding the free PanosFX addons.

I am unable to download certain freebies. Where is the download button?

Most PanosFX add-ons are freely available to anyone. In addition, there are 4 advanced add-ons (the "Reflections", the "Projection Screen", the "Photo and Envelope", and the "Desktop Calendar") that are given away to the anyone who subscribes with our newsletter.

To download them, please go to the newsletter subscription page and subscribe by providing your email address only (you can opt-out at any time). As soon as you confirm your subscription, you will receive a thank-you email that contains the download links to these 4 add-ons.

What are the differences between the free and the commercial add-ons?

There are two kinds of Photoshop add-ons offered at PanosFX.com:

  1. The paid add-ons with free trials.
    This category contains our paid add-ons. For most of these add ons there is also a free (trial) version available for download, with limited functionality. You can use the trial version for evaluation purposes, or with any non-commercial projects. However if you want to use the add-on commercially, you must purchase the full version.
  2. The free add-ons.
    These add-ons (actions, brushes, etc.) can be used freely on any home & commercial projects.

You can read more information about using our add-ons, in our Terms of Service.

Will your products run on my Photoshop version, or my OS (Windows / macOS)?

Photoshop actions, brushes, PSD templates, etc. are platform independent: the same file can be opened both on a Mac and a PC.

Please make sure that your configuration (Photoshop version, amount of RAM and video RAM) meets the minimum compatibility requirements, as shown on each add-on page. Finally, if you use Photoshop CC, make sure that your graphics card is supported by Adobe.

How do I install the add-ons?

The Photoshop add-ons (actions, brushes, styles) are distributed as downloadable zip files, for Photoshop and PS Elements respectively.

If you don't know how to install Photoshop actions please refer to the installation instructions for Photoshop or for Photoshop Elements.

You tried to login, but you got the following message:
wrong username password warning

Reason #1: You entered the wrong username or the wrong password, or you entered both wrong.
Solution: Please read these instructions to find out how to retrieve your login credentials. Begin with retrieving your username. Then proceed with resetting your password.

Note: make sure you follow carefully the on-line instructions, while retrieving your login credentials: if you make any errors while entering your username or password, your account will be locked temporarily.

Reason #2: There is no user account associated with this email address. Note that if you had an account but you didn't login for many years, then it has been deleted.
Solution: Click on "Login/Register" at the top of any page and then click on "Create an account".

In this section you will find answers to frequent questions about our products. If you need more help, please contact us by using the respective link at the site footer.

How exactly does the check-out process work?

proceed to checkoutThe number of products added to the shopping cart is displayed on the shopping cart icon, on the upper right corner of any page. To proceed to the checkout page, hover your mouse over the shopping cart icon and click the "Proceed to Checkout" link.

If you did not log in prior to proceeding to checkout, you will see three options in the checkout page: Login - Register - Buy as a Guest :

checkout identification

  1. Login: When you are logged in, any products you buy are linked to your user profile. The big advantage is that you can use the Customer Control Panel to re-download the latest product updates.

  2. If you don't have a user account, click on "Register" to sign up. A confirmation email will be sent to your email address. When you confirm your account, you will be redirected to the checkout page to complete your purchase.

  3. Finally you may choose to "Buy as a Guest", that is: to complete your payment without logging in. Guest purchases are not linked to a user account; hence you won't be able to use the customer control panel to re-download any future updates.

If you have a discount coupon, enter it in the respective field and hit the "Click to Add" button. The discount will be applied immediately

To complete your payment, check the "I accept the Terms of Service and the Privacy Policy" box and hit the "Complete your order" button.

Do I need to have a PayPal account to purchase your products?

Not necessarily. When the customer is redirected to PayPal to pay, they are given 2 options: pay with a PayPal account or pay as a guest using a credit card (that is: without registering a PayPal account). When the payment is completed the customer will be given the option to register with PayPal, if they wish.

faq purchasing paypal guest

Is the payment secure?

The payment takes place in PayPal's secure servers; when you click the "Complete Payment" button in the checkout page, you will be redirected to PayPal to make your payment.

We use PayPal to process the payments, because is the most popular and trusted payment processor worldwide! No information about your credit / debit card is communicated from PayPal to PanosFX.

Note also that our entire site is encrypted, to keep all communications between your computer and our server safe and secure.

How will I receive the products and how do I re-download them?

Upon completion of payment, an email with the download link will be sent to the email address you used to register with PanosFX. If you purchased the product as a guest, the email will be sent to the Paypal email address you used to purchase the products.

Registered users can also use the Customer Control Panel to track their purchases and re-download the product files, including any available updates. To find out how to re-download the product files, please refer to this article.

You may re-download the products for free, for 2 years after the purchase date. Thereafter you can ask to get a discount code if you wish to upgrade to the latest product version.

How do I receive my invoice?

You will receive a PDF invoice by email in the next few days after your payment. If you don't receive it, check your junk folder or contact us!

Tell me more about how you handle personal data.

We don't collect any unnecessary information (such as your address) during checkout: individuals need to provide only their name & country, which will be printed on the customer invoice. PanosFX takes very strict measures to protect the privacy of our visitors and customers, as explained thoroughly in our privacy policy.

Do I pay any taxes?

  1. No taxes apply if you are a non-European Union customer.
  2. If you are an EU individual then your country's VAT will be applied, as provided by the European Council Directive 2008/8/EC.
  3. If the purchase is made for a VIES-registered EU company, please enter its VAT number in the checkout page, to exclude VAT.

Will your products run on my Photoshop version, or my OS (Windows / macOS)?

Photoshop actions, brushes, PSD templates, etc. are 'OS agnostic', that is: the same file can be opened both on a Mac and a PC.

Please make sure that your system configuration (Photoshop version, amount of RAM and video RAM) meets the minimum compatibility requirements, as shown on each add-on page. Finally, if you use Photoshop CC, make sure that your graphics card is supported by Adobe.

What are the differences between the free and the commercial add-ons?

There are two kinds of Photoshop add-ons offered at PanosFX.com:

  1. The paid add-ons with free trials.
    This category contains our paid add-ons. For most of these add ons there is also a free (trial) version available for download, with limited functionality. You can use the trial version for evaluation purposes, or with any non-commercial projects. However if you want to use the add-on commercially, you must purchase the full version.
  2. The free add-ons.
    These add-ons (actions, brushes, etc.) can be used freely on any home & commercial projects.

You can read more information about using our add-ons, in our Terms of Service.

How do I install the add-ons?

The files are distributed in zip format. If you don't know how to install them in Photoshop or in PS Elements, please refer to these installation instructions.

What is your upgrades / updates policy?

There are two kinds of new version releases: updates and upgrades:

  • A product update adds minor enhancements that improve the operation of an existing product version. Updates may also provide fixes for certain features that aren’t working as expected. Product updates are released more frequently and are free of charge.

  • A product upgrade is a new product version, which offers major changes and improvements over the current product version. Product upgrades are released less frequently. Product upgrades are not provided free of charge (unless PanosFX decides so). Owners of older product versions may purchase the latest version at a discounted price, determined by PanosFX.

As a customer of PanosFX, you are given a free re-download period that lasts 2 years after the purchase. When this period is over you can continue using the files you purchased. Owners of an older version qualify for a special discount, whenever they wish to upgrade to the latest version. Just send us a request and we will email you back the discount code.

The Customer Control Panel shows your past purchases since February 2015 (when the new e-shop commenced) and lets you download the latest updates for your product version. If you purchased the products as a guest (without registering), please scroll down and read the instructions for guest purchases.

You can freely download the latest updates for your product version for up to 2 years after the purchase date. When this period is over, the customer control panel will display a warning for the particular transaction. You can continue using the product files for as long as you wish; whenever you want to upgrade to the latest product version, send us a request and we will email you back a discount code (coupon).

Downloading the product files using the Customer Control Panel:

STEP 1: Click the 'Login/Register' link on the site's header and login. If you are having difficulty logging in, please refer to these instructions.

STEP 2: Click the 'Customer Control Panel' link (there are two links, on the site's header & footer).

STEP 3: Click on 'My Downloads'.

STEP 4: To download the latest product versions, click the product filenames under the 'Files' column.


Uninstalling older versions:

To uninstall the previous version please refer to these instructions.


Instructions for Guest purchases:

If you purchased the product as a guest (without registering / logging in) the transaction won't show up in the customer control panel because it is not linked to a user account. If you wish to download the latest updates for your product version, use one of these two options:

  1. Register with the site using the same email address you used to purchase the products; the guest purchase will be immediately linked to your account and will appear in the customer control panel. To download the files, refer to the instructions above.
  2. If you wish to re-download the files without registering, please send us an email. You can freely download the latest updates for your product version for up to 2 years after the purchase date.

This article will show you the steps you need to take, to recover your username or reset your password. In both cases you need to remember the email address you used to register with the site.

To recover your username or reset your password, start with clicking the Login/Register link, at the top of any page. Then click on the "Forgot your username?" or on the "Forgot your password?" link. If can't remember both your username and your password, start with recovering your username. Then you must proceed with resetting your password.

 

1. Forgot your username?

If you can't remember your username, click on the Login/Register link, at the top of any page and then on "Forgot your username?". This will open a new page where you will be asked to enter the email address you used to register with the site.

  • Enter your email address and click on SUBMIT.
  • An email containing your PanosFX username will be sent to the email address you entered above.
  • If you can't find the email please check your spam/junk folder in case it landed there and mark the email as not spam.

 

2. Forgot your password?

To reset your password you need to know your PanosFX username. If you are not sure what is your exact username please recover it first, using the instructions above.

  • Click the Login/Register link, at the top of any page and then click on "Forgot your password?".
  • You will be asked to enter the email address you used to register with the site. Enter your email address and click on SUBMIT.
  • An email will be sent to the above email address. If you can't find the email please check your spam/junk folder in case it landed there and mark the email as not spam.
  • Open the email and copy the token (highlight it with your mouse, right-click and then select "Copy").
  • Finally click on the URL below the token. This will open a new window.
  • Enter your PanosFX username (be careful not to make any typos otherwise you will get an "invalid token" error.
  • Paste the token in the respective field and click on SUBMIT.
  • Finally you will be asked to enter a new password for your PanosFX account. Enter the new password twice and click on SUBMIT.

Once you click on Submit you will be able to login using your username and your new password.

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