Questions about our add-ons

Here you will find answers to common questions about the PanosFX add-ons. If you have different questions or if you need more information, do not hesitate to contact us.


Are your add-ons compatible with my system?

All PanosFX add-ons are compatible with the latest versions of Adobe Photoshop and Adobe Photoshop Elements. The same add-on file can be used both in Photoshop for Windows or Photoshop for macOS.

The majority of PanosFX add-ons are compatible even with older Photoshop versions, such as Photoshop CS4 or Photoshop Elements 15.

You can find out more information with regard to backward compatibility, by reading the "Compatibilty" section at the top right corner of each add-on page.

Do I need to have a Paypal account to purchase your products?

Not necessarily. When you are redirected to Paypal, you will be given 2 options: pay with a Paypal account, or pay as a guest (without a Paypal account) using your bank account or your credit or debit card.

What taxes apply when purchasing from PanosFX?
  • No taxes apply to purchases from non European Union (EU) customers.

  • If you are an EU individual, your country's VAT will be applied, as provided by the European Council Directive 2008/8/EC.

  • VIES-registered EU companies are exempt from VAT. Please enter the company VAT number in the checkout page to exclude VAT.
How does the check-out process work?

Add a product to the cart and then hit the "Proceed to checkout" button. This will take you to the checkout page.

If you did not log in prior to proceeding to checkout, you will see three options: LOGIN - REGISTRATION - BUY AS A GUEST:

faq purchasing login register guest

LOGIN: If you have registered an account with PanosFX.com, make sure you login before completing your purchase. Purchases made by logged-in users are linked to their profiles; the users can use the Customer Control Panel to download the latest versions of their products.

REGISTRATION: If you don't have a PanosFX user account, click on "REGISTRATION" and register. A confirmation email will be sent to your email address. When you confirm the registration you will be redirected to the checkout page to complete your purchase.

BUY AS A GUEST: Finally you may choose to purchase as a 'GUEST', that is: without logging in. Since the guest purchases are not linked to a user account, you won't be able to use the customer control panel to download the latest product versions in the future.

 

How will I receive the products I purchased?

Upon completion of payment, an email with the download link will be sent to the email address you used to register with PanosFX. If you purchased the product as a guest, the email will be sent to your Paypal email address.

In addition, you can use the Customer Control Panel to download the files of the products you purchased. To find out how to use the Customer Control Panel, please refer to the question about re-downloading your product files.

How do I re-download the files of the products I purchased?

You can re-download the product files for a period of 2 years after the purchase date. Thereafter you can contact us and ask to get a discount code to upgrade to the latest product version.

To redownload the files, please use the Customer Control Panel. The link to the panel is on the site footer. If you haven't been logged in, you will be asked to do so. Then click on "My Downloads" and finally click on the product file links, under the "Files" column. For more detailed information, please refer to these instructions.

If you purchased the products as a guest, you can get access to the Customer Control Panel by simply registering using the same email address you used to buy the products.

 

How do I install the add-ons?

The files are distributed in zip format. If you don't know how to install them in Photoshop or in Photoshop Elements, please refer to these installation instructions. If you need any help, just send an email.

What are the differences between the free and the commercial add-ons?

There are two kinds of Photoshop add-ons offered at PanosFX.com

The "commercial & free" add-ons:

This category contains our paid add-ons. For most of these add ons there is also a free (trial) version available for download, with limited functionality. You can use the trial version for evaluation purposes, or with any non-commercial projects. However if you want to use the add-on commercially, you must purchase the full version.

The free addons:

These add-ons (actions, brushes, etc.) can be used freely on any home & commercial projects. There are a few advanced free add-ons offered exclusively to the site's registered members. You need to login first in order to download them.

What is your upgrades / updates policy?

There are two kinds of new version releases: updates and upgrades:

Product updates are released more frequently. You can download any updates for free , for up to 24 months after your purchase. To stay informed about product updates, make sure you are subscribed to our newsletter

Product upgrades are released less frequently. A product upgrade includes major improvements and many new effects & features. Upgrades are not free. When an upgrade is released, a discount code will be sent to the owners of a previous version.

The customers of PanosFX are granted a free re-download period that lasts 2 years after the purchase. When this period is over you can continue using the files you purchased. Owners of an older version qualify for a special discount, whenever they wish to upgrade to the latest version. Just send us a request and we will email you back the discount code.

What is your refund policy?

Due to the way Photoshop actions are built, there is no way to stop them from functioning in your system, as soon as you download our products. Therefore we don't issue refunds. You are advised to download the trial versions if you are not sure if a product suits your needs. 


Photoshop version:
Add to cart
$69.90
Photoshop Elements version:
Add to cart
$69.90
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Additional 33% discount during the pandemic:
Use the coupon code
EXTRA33 in the checkout page to apply an additional  33% discount, on top of the 60% discount already applied to the bundle price. Cost after the extra discount: 59.90 39.90 EUR  |  69.90 46.60 USD

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