This article will show you the steps you need to take, to recover your username or reset your password. In both cases you need to remember the email address you used to register with the site.

To recover your username or reset your password, start with clicking the Login/Register link, at the top of any page. Then click on the "Forgot your username?" or on the "Forgot your password?" link. If can't remember both your username and your password, start with recovering your username. Then you must proceed with resetting your password.

 

1. Forgot your username?

If you can't remember your username, click on the Login/Register link, at the top of any page and then on "Forgot your username?". This will open a new page where you will be asked to enter the email address you used to register with the site.

  • Enter your email address and click on SUBMIT.
  • An email containing your PanosFX username will be sent to the email address you entered above.
  • If you can't find the email please check your spam/junk folder in case it landed there and mark the email as not spam.

 

2. Forgot your password?

To reset your password you need to know your PanosFX username. If you are not sure what is your exact username please recover it first, using the instructions above.

  • Click the Login/Register link, at the top of any page and then click on "Forgot your password?".
  • You will be asked to enter the email address you used to register with the site. Enter your email address and click on SUBMIT.
  • An email will be sent to the above email address. If you can't find the email please check your spam/junk folder in case it landed there and mark the email as not spam.
  • Open the email and copy the token (highlight it with your mouse, right-click and then select "Copy").
  • Finally click on the URL below the token. This will open a new window.
  • Enter your PanosFX username (be careful not to make any typos otherwise you will get an "invalid token" error.
  • Paste the token in the respective field and click on SUBMIT.
  • Finally you will be asked to enter a new password for your PanosFX account. Enter the new password twice and click on SUBMIT.

Once you click on Submit you will be able to login using your username and your new password.

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