Questions about our products

Here you will find answers to common questions. If you need more information, please use the Contact link at the site footer.

How exactly does the check-out process work?

If you did not log in prior to proceeding to checkout, you will see three options in the checkout page: LOGIN - REGISTRATION - BUY AS A GUEST:

LOGIN: If you are already registered, make sure you login before completing your purchase. Purchases made by logged-in users are linked to their profiles. These users can use the Customer Control Panel to download the latest versions of their products, at any time during the 24-months free re-download period.

REGISTRATION: If you don't have a PanosFX user account, click on "REGISTRATION" and register. A confirmation email will be sent to your email address. When you confirm the registration you will be redirected to the checkout page to complete your purchase.

BUY AS A GUEST: Finally you may choose to purchase as a 'GUEST', that is: without logging in. Since the guest purchases are not linked to a user account, you won't be able to use the customer control panel to download the latest product versions in the future.

 

Is the payment secure?

The payment takes place on Paypal's secure servers. We use Paypal to process the payments, because is the most popular and trusted payment processor worldwide!

How will I receive the products I purchased?

Upon completion of payment, an email with the download link will be sent to the email address you used to register with PanosFX. If you purchased the product as a guest, the email will be sent to your Paypal email address.

In addition, you can use the Control Panel from the Customers menu, to download the files of the products you purchased. This applies to all purchases from February 8, 2015 and onwards, except for the guest purchases.

You may re-download the products for free, for 2 years after the purchase date. Thereafter you can ask to get a discount code if you wish to upgrade to the latest product version.

Do I need to have a Paypal account to purchase your products?

Not necessarily. When you are redirected to Paypal, you will be given 2 options: pay with a Paypal account or pay as a guest with your credit or debit card (without having a Paypal account). When the payment is completed you will be given the option to register with Paypal, if you wish.

What taxes apply when purchasing from PanosFX?

No taxes apply if you are a non-European Union customer.

If you are an EU individual then your country's VAT will be applied, as provided by the European Council Directive 2008/8/EC.

If the purchase is made for a VIES-registered EU company, please enter its VAT number in the checkout page, to exclude VAT.

What are the differences between the free and the commercial add-ons?

There are two kinds of Photoshop add-ons offered at PanosFX.com

The "commercial & free" add-ons:

This category contains our paid add-ons. For most of these add ons there is also a free (trial) version available for download, with limited functionality. You can use the trial version for evaluation purposes, or with any non-commercial projects. However if you want to use the add-on commercially, you must purchase the full version.

The free addons:

These add-ons (actions, brushes, etc.) can be used freely on any home & commercial projects. There are a few advanced free add-ons offered exclusively to the site's registered members. You need to login first in order to download them.

How do I install the add-ons?

The files are distributed in zip format. If you don't know how to install them in Photoshop or in Photoshop Elements, please refer to these installation instructions.

What is your upgrades / updates policy?

There are two kinds of new version releases: updates and upgrades:

Product updates are released more frequently. You can download any updates for free , for up to 24 months after your purchase. To stay informed about product updates, make sure you are subscribed to our newsletter

Product upgrades are released less frequently. A product upgrade includes major improvements and many new effects & features. Upgrades are not free. When an upgrade is released, a discount code will be sent to the owners of a previous version.

The customers of PanosFX are granted a free re-download period that lasts 2 years after the purchase. When this period is over you can continue using the files you purchased. Owners of an older version qualify for a special discount, whenever they wish to upgrade to the latest version. Just send us a request and we will email you back the discount code.


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