In this section you will find answers to frequent questions about our products. If you need more help, please contact us by using the respective link at the site footer.

How exactly does the check-out process work?

The checkout process is easy and straightforward. PanosFX uses the shopping cart services by Sendowl.com. Sendowl is a very popular e-commerce platform.

Do I need to have a PayPal account to purchase your products?

Not necessarily. When the customer is redirected to PayPal to pay, they are given 2 options: pay with a PayPal account or pay as a guest using a credit card (that is: without registering a PayPal account). When the payment is completed the customer will be given the option to register with PayPal, if they wish.

faq purchasing paypal guest

Is the payment secure?

The payment takes place in PayPal's secure servers; when you click the "Complete Payment" button in the checkout page, you will be redirected to PayPal to make your payment.

We use PayPal to process the payments, because is the most popular and trusted payment processor worldwide! No information about your credit / debit card is communicated from PayPal to PanosFX.

Note also that our entire site is encrypted, to keep all communications between your computer and our server safe and secure.

How will I receive the products and how do I re-download them?

Upon completion of payment, you will be forwarded to the download page. Just click on the download link to receive your files. In addition, an email with the download link will be sent to your email address. To re-download the product files in the future, simply send us a request. You may re-download the products for free, for 2 years after the purchase date. Thereafter you can ask to get a discount code if you wish to upgrade to the latest product version.

How do I receive my invoice?

You will receive a PDF invoice by email in the next few days after your payment. If you don't receive it, check your junk folder or contact us!

Do I pay any taxes?

  1. No taxes apply if you are a non-European Union customer.
  2. If you are an EU individual then your country's VAT will be applied, as provided by the European Council Directive 2008/8/EC.
  3. If the purchase is made for a VIES-registered EU company, please enter its VAT number in the checkout page, to exclude VAT.

Will your products run on my Photoshop version, or my OS (Windows / macOS)?

Photoshop actions, brushes, PSD templates, etc. are 'OS agnostic', that is: the same file can be opened both on a Mac and a PC.

Please make sure that your system configuration (Photoshop version, amount of RAM and video RAM) meets the minimum compatibility requirements, as shown on each add-on page. Finally, if you use Photoshop CC, make sure that your graphics card is supported by Adobe.

What are the differences between the free and the commercial add-ons?

There are two kinds of Photoshop add-ons offered at PanosFX.com:

  1. The paid add-ons with free trials.
    This category contains our paid add-ons. For most of these add ons there is also a free (trial) version available for download, with limited functionality. You can use the trial version for evaluation purposes, or with any non-commercial projects. However if you want to use the add-on commercially, you must purchase the full version.
  2. The free add-ons.
    These add-ons (actions, brushes, etc.) can be used freely on any home & commercial projects.

You can read more information about using our add-ons, in our Terms of Service.

How do I install the add-ons?

The files are distributed in zip format. If you don't know how to install them in Photoshop or in PS Elements, please refer to these installation instructions.

What is your upgrades / updates policy?

There are two kinds of new version releases: updates and upgrades:

  • A product update adds minor enhancements that improve the operation of an existing product version. Updates may also provide fixes for certain features that aren’t working as expected. Product updates are released more frequently and are free of charge.

  • A product upgrade is a new product version, which offers major changes and improvements over the current product version. Product upgrades are released less frequently. Product upgrades are not provided free of charge (unless PanosFX decides so). Owners of older product versions may purchase the latest version at a discounted price, determined by PanosFX.

As a customer of PanosFX, you are given a free re-download period that lasts 2 years after the purchase. When this period is over you can continue using the files you purchased. Owners of an older version qualify for a special discount, whenever they wish to upgrade to the latest version. Just send us a request and we will email you back the discount code.

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