The current e-shop commenced on February 8, 2015. To view any purchases you made since then and re-download the files, you need to login first.
- If you can't login, please refer to these instructions.
- If you purchased the products as a guest, scroll down and read the instructions for guest purchases.
You can freely re-download the latest updates of your product version, for up to 2 years after the purchase date. When this period has elapsed, the customer control panel will display a warning for the particular transaction. You can continue using the product files as long as you wish; whenever you want to upgrade to the latest product versions, send us a request and we will email you back a coupon code.
Download the files using the Customer Control Panel:
STEP 1: Click the 'Login/Register' link at the top of the site and sign in.
STEP 2: Click the 'Customer Control Panel' link (there are two links, at the top and at the bottom of any site page).
STEP 3: The Customer Control Panel shows up. Click on 'My Downloads'.
STEP 4: Now you can see all purchases you made since the new e-shop was installed. To download the available latest product versions, click the product filenames under the 'Files' column.
To find out how to uninstall an older product version, refer to these instructions.
Instructions for guest purchases:
If you purchased the products as a guest (that is: without registering with the site) the transactions won't show up in the customer control panel because they are not linked to a user account. If you wish to re-download any product updates available, you have two options:
- Register with the site, using the same email address you used to purchase the products; all guest purchases will be immediately linked to your account and will appear in the customer control panel.
- If you wish to re-download the files without registering, please send us an email. Note that the free re-download period lasts 2 years, beginning on the purchase date.