Re-download your product files
If you purchased a product as a registered user, you can use the Customer Control Panel to download the latest file version.
If you purchased a product as a guest (without logging in), please scroll down and read the instructions for guest purchases.
You can freely download the latest updates for your product version for up to 2 years after the purchase date. When this period is over, the customer control panel will display a warning for the particular transaction. You can continue using the product files for as long as you wish; whenever you want to upgrade to the latest product version, send us a request and we will email you back a discount code (coupon).
Downloading the product files using the Customer Control Panel:
STEP 1: Login by going to the site's main menu and clicking on Customers > Login/Register. If you are having difficulty logging in, please refer to these instructions.
STEP 2: Select Customers > Customer Control Panel from the site's main menu, or click the Customer Control Panel link on the site's footer.
STEP 3: Click on 'My Downloads'.
STEP 4: To download the latest product versions, click the product filenames under the 'Files' column.
Uninstalling older versions:
To uninstall the previous version please refer to these instructions.
Instructions for Guest purchases:
If you purchased the product as a guest (without registering / logging in) the transaction won't show up in the customer control panel because it is not linked to a user account. If you wish to download the latest updates for your product version, use one of these two options:
- Register with the site using the same email address you used to purchase the products; the guest purchase will be immediately linked to your account and will appear in the customer control panel. To download the files, refer to the instructions above.
- If you wish to re-download the files without registering, please send us an email. You can freely download the latest updates for your product version for up to 2 years after the purchase date.