To view your purchases and re-download the files, you need to login first. If you can't login, please refer to these instructions.
If you purchased the products as a guest (without registering), read the instructions for guest purchases, below.
You can freely re-download the latest updates of your product version, for up to 2 years after the purchase date. When this period has elapsed, the customer control panel will display a warning for the particular transaction. You can continue using the product files as long as you wish; whenever you want to upgrade to the latest product version, send us a request and we will email you back a discount code (coupon).
Download the files using the Customer Control Panel:
STEP 1: Click the 'Login/Register' link at the top of the site and sign in.
STEP 2: Click the 'Customer Control Panel' link (there are two links, at the top and at the bottom of any page).
STEP 3: Click on 'My Downloads'.
STEP 4: Now you can see all purchases you made since February 2015, when the new e-shop commenced. To download the latest available product versions, click the product filenames, under the 'Files' column!
Instructions for guest purchases:
If you purchased the product as a guest (that is: without registering with the site) the transaction won't show up in the customer control panel because it is not linked to a user account. If you wish to re-download any product update available, you have two options:
- Register with the site, using the same email address you used to purchase the products; all guest purchases will be immediately linked to your account and will appear in the customer control panel.
- If you wish to re-download the files without registering, please send us an email. Note that the free re-download period lasts for 2 years, beginning on the purchase date.