The current e-shop commenced on February 8, 2015. To view any purchases made since then, and re-download the files, you need to login first.
- If you can't login, please refer to these instructions.
- If you purchased the products as a guest, scroll down and read the instructions at the end of this page.
You can freely re-download the latest updates of your product version, for up to 2 years after the purchase date. When this period has elapsed, the customer control panel will display a warning for the particular transaction. You can continue using the product files as long as you wish; whenever you want to upgrade to the latest product versions, send us a request and we will email you back a coupon code.
How to download the files:
STEP 1: Click the 'Login/Register' link at the top of the site and sign in.
STEP 2: Click the 'Customer Control Panel' link (there are two links, at the top and at the bottom of any site page).
STEP 3: The Customer Control Panel shows up. Click on 'My Downloads'.
STEP 4: Now you can see all purchases you made since the new e-shop was installed. To download the available latest product versions, click the product filenames under the 'Files' column:
NOTE FOR GUEST PURCHASES: If you purchased the products as a guest (without registering with the site) the transactions won't show up in the customer control panel. If you wish to re-download any product updates available, you have two options:
- Register with the site using the same email address you used to purchase the products; all guest purchases will be immediately linked to your account and will appear in the customer control panel.
- If you wish to re-download the files without registering, please send us an email with your request. Note that the free re-download period lasts 2 years, beginning on the purchase date.
NOTE FOR PURCHASES MADE PRIOR TO FEBRUARY 8, 2015: Any purchases made before February 8, 2015, don't show up in the Customer Control Panel. In addition, the free re-download period has elapsed for these purchases. If you wish to upgrade to the latest product versions, send us a request via email. We will email you back a coupon code.
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