How to re-download your product files

Instructions for registered users:

If you purchased a product as a registered user, you can use the Customer Panel to download the latest file version.

There are two links to the Customer Panel: on the main menu and on the site's footer. Click one of them. If you haven't logged in, you will be asked to enter your username and password. If you have difficulty logging in, please refer to these instructions.

Having logged in, click the 'My Downloads' icon:

my downloads

To download the latest product version, click the product filename under the 'Files' column:

download link

Instructions for guest purchases:

If you purchased the product as a guest (without registering / logging in) the transaction won't show up in the Customer Panel, because it is not linked to a user account. If you wish to download the latest updates for your product version, use one of these two options:

  1. Register with the site using the same email address you used to purchase the products; the guest purchase will be immediately linked to your user account and will appear in the Customer Panel. To download the files, refer to the instructions above.

  2. If you wish to re-download the files without registering, please send us an email, using the Contact button on the site's footer.

Duration of the free re-download period:

You can freely download the latest updates for your product version for 365 days after the purchase date.

When this period is over, the Customer Panel will display the notice "Download period has elapsed" for the particular transaction:

download period elapsed

Upgrade discounts:

If the free download period has elapsed and you wish to upgrade to the latest product version, you get the following discounts:

  • 40% off, if your purchase was made between 1 and 2 years ago.
  • 33% off, if your purchase was made between 2 and 5 years ago.
  • 25% off, if you purchased the product(s) more than 5 years ago.

To receive the discount code, please send an email using the contact button at the very bottom of the site pages.

Uninstall a previous version:

To uninstall an older product version please refer to these instructions.

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