Questions and answers about our commercial add-ons

Here you will find answers to common questions about the PanosFX add-ons. If you have different questions or if you need more information, do not hesitate to contact us.


Are your add-ons compatible with my system?

OPERATING SYSTEM:

The same PanosFX add-on file can be used in the Windows or in the macOS version of Adobe Photoshop / Adobe Photoshop Elements.

PHOTOSHOP VERSION:

All PanosFX add-ons are compatible with the latest version of Adobe Photoshop and Adobe Photoshop Elements. The vast majority of our add-ons are even compatible with very old versions, such as Photoshop CS4 or Photoshop Elements 15.

For detailed information please check the "Compatibility" section on the upper-right corner of each add-on page.

I don't have a Paypal account. Can I buy your products?

Yes, you can! When you place your order, you will be redirected to Paypal. There, you will be given 2 options: pay with a Paypal account, or pay as a guest using your bank account or your credit / debit card:

How does the check-out process work?

Add a product to the cart and then hit the "Proceed to checkout" button. This will take you to the checkout page.

If you did not log in prior to proceeding to checkout, you will see three options: LOGIN - REGISTRATION - BUY AS A GUEST:

faq purchasing login register guest

LOGIN: If you have registered an account with PanosFX.com, make sure you login before completing your purchase. Purchases made by logged-in users are linked to their profiles; the users can use the Customer Control Panel to download the latest versions of their products.

REGISTRATION: If you don't have a PanosFX user account, click on "REGISTRATION" and register. A confirmation email will be sent to your email address. When you confirm the registration you will be redirected to the checkout page to complete your purchase.

BUY AS A GUEST: Finally you may choose to purchase as a 'GUEST', that is: without logging in. Since the guest purchases are not linked to a user account, you won't be able to use the customer control panel to download the latest product versions in the future.

 

What taxes apply when purchasing from PanosFX?
  • No taxes apply to purchases from non European Union (EU) customers.

  • If you are an EU individual, your country's VAT will be applied, as provided by the European Council Directive 2008/8/EC.

  • VIES-registered EU companies are exempt from VAT. Please enter the company VAT number in the checkout page to exclude VAT.
Should I register or should I subscribe to the newsletter?

Registering is for customers:

Although you can buy a product as a guest, registering is highly recommended: it gives you access to the Customer Panel that allows you to easily re-download any product updates, view your past orders, etc.

If you bought a product as a guest, you can register later with the same email address that you used during the guest purchase: your products will show immediately in the Customer Control Panel.

Subscribing to the newsletter is for everyone:

PanosFX releases a newsletter usually every 1 or 2 months. Newsletter subscribers:

  • are given exclusive access to the bonus effects section (it contains a number of advanced, free Photoshop add-ons such as the "Reflections", the "Photo and Envelope", the "Projection Screen", etc.)
  • receive special product coupons with each newsletter.

To subscribe to our newsletter, click here.

How will I receive the products I purchased?

Upon completion of payment, an email with the download link will be sent to the email address you used to register with PanosFX. If you purchased the product as a guest, the email will be sent to your Paypal email address.

In addition, you can use the Customer Control Panel to download the files of the products you purchased. To find out how to use the Customer Control Panel, please refer to the question about re-downloading your product files.

How do I re-download the files of the products I purchased?

You can re-download the product files for free, for 365 days after the purchase date. For detailed information, please refer to these instructions.

When the free download period expires, you get the following discounts if you wish to upgrade to the latest product version:

  • 40% off, if your purchase was made between 1 and 2 years ago.
  • 33% off, if your purchase was made between 2 and 5 years ago.
  • 25% off, if you purchased the product(s) more than 5 years ago.

To get the discount code, please send a request using the Contact button at the site footer.

How do I install the add-ons?

The files are distributed in zip format. If you don't know how to install them in Photoshop or in Photoshop Elements, please refer to these installation instructions. If you need any help, just send an email.

What are the differences between the free and the commercial add-ons?

There are two kinds of Photoshop add-ons offered at PanosFX.com

The "commercial & free" add-ons:

This category contains our paid add-ons. For most of these add ons there is also a free (trial) version available for download, with limited functionality. You can use the trial version for evaluation purposes, or with any non-commercial projects. However if you want to use the add-on commercially, you must purchase the full version.

The free addons:

These add-ons (actions, brushes, etc.) can be used freely on any home & commercial projects. There are a few advanced free add-ons offered exclusively to the site's registered members. You need to login first in order to download them.

What is your upgrades policy?

As a customer of PanosFX you are granted with a free download period that lasts 12 months after the purchase. When this period is over you can continue using the files you purchased.

If the free download period has elapsed and you wish to upgrade to the latest version, you get the following discounts:

For the Complete Bundle:

  • 40% off, if your purchase was made up to 2 years ago.
  • 30% off, if your purchase was made between 2 and 5 years ago.
  • 20% off, if you purchased the product(s) more than 5 years ago.

For individual products:

  • 25% off, if your purchase was made up to 2 years ago.
  • 20% off, if you purchased the product(s) more than 2 years ago.

Owners of older product versions are eligible for special upgrade discounts. To receive the discount code, please send an email using the contact button at the very bottom of the site pages.

What is your refund policy?

Due to the open format of Photoshop action files, there is no way to stop them from functioning once a user downloads our products. Therefore we don't issue refunds. You are advised to download the trial versions if you are not sure if a product suits your needs. 


Complete Bundle
With a little extra money, instead of one product you can get the entire collection of PanosFX add-ons!

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