Questions and answers about our commercial add-ons

Here you will find answers to common questions about the PanosFX paid add-ons. If you have more questions, do not hesitate to contact us.


How does the check-out process work?

Add one or more products to the cart and hit the "Proceed to checkout" button. This will take you to the checkout page.

If you did not log in prior to proceeding to checkout, you will see three options: LOGIN - REGISTER - BUY AS A GUEST:

faq purchasing login register guest

LOGIN: If you have registered with PanosFX.com, click the "Login" button to sign in, before completing your purchase: your purchase will be linked to your profile and you'll be able to use the Customer Panel to download future product updates, etc.

REGISTER: If you don't have a PanosFX user account, click on "Register" to create one now. A confirmation email will be sent to your email address: when you click the confirmation link, you will be redirected back to the checkout page to complete your purchase.

BUY AS A GUEST: Finally you may choose to complete your purchase as a 'Guest', that is: without logging in. Mind that guest purchases are not linked to a user account, therefore you won't be able to use the Customer panel to download any product updates.

For more details about the checkout process, please refer to these instructions.

What are the available payment options?

You can use one of these two options:

  1. Pay with your credit or debit card.
    If you wish to pay with your card,  select this option. You'll be redirected to Stripe.com to make your payment securely on their servers.
  2. Pay with your PayPal account.
    If you have a PayPal account, you can select this option. You'll be redirected to PayPal.com, to make your payment securely on their servers.
What taxes apply when purchasing from PanosFX?
  • No taxes apply to purchases from non European Union (EU) customers.

  • If you are an EU individual, your country's VAT will be applied, as provided by the European Council Directive 2008/8/EC.

  • VIES-registered EU companies are exempt from VAT. Please enter the company VAT number in the checkout page to exclude VAT.
How will I receive the products I purchased?

Registered users:

Upon completion of payment, an email with the download link will be sent to the email address you used to register with PanosFX.

In addition, you can use the Customer panel to download the product files and updates.

Guest purchases:

If you purchased the product as a guest, the email with the download links will be sent to the email address you provided during checkout.

If you wish to use the Customer panel to download your files and product updates, simply register using the same email address you used to buy the products.

How do I install the add-ons?

The files are distributed in zip format. If you don't know how to install them in Photoshop or in Photoshop Elements, please refer to these installation instructions. If you need any help, just send an email.

Should I register or should I subscribe to the newsletter?

Registering is for customers:

Although you can buy a product as a guest, registering is highly recommended: it gives you access to the Customer Panel that allows you to easily re-download any product updates, view your past orders, etc.

If you bought a product as a guest, you can register at any time with the same email address that you used during the guest purchase: your products will show immediately in the Customer panel.

Subscribing to the newsletter is for customers and non-customers alike:

PanosFX releases a newsletter usually every 1 or 2 months. Newsletter subscribers:

  • are given exclusive access to the bonus effects section (it contains a number of advanced, free Photoshop add-ons such as the "Reflections", the "Photo and Envelope", the "Projection Screen", etc.)
  • receive special product coupons with each newsletter.

To subscribe to our newsletter, click here.

Are your add-ons compatible with my system?

OPERATING SYSTEM:

The same add-on file can be used in Windows and in macOS! Just make sure the add-on is compatible with your Photoshop version (read below).

PHOTOSHOP VERSION:

All PanosFX add-ons are compatible with the latest versions of Photoshop and Photoshop Elements. The vast majority of our add-ons are even compatible with very old versions, such as Photoshop CS4 or Photoshop Elements 15.

For detailed information please check the "Compatibility" section on the upper-right corner of each add-on page.

What are the differences between the free and the commercial add-ons?

There are two kinds of Photoshop add-ons offered at PanosFX.com

The "commercial & free" add-ons:

This category contains our paid add-ons. For most of these add ons there is also a free (trial) version available for download, with limited functionality. You can use the trial version for evaluation purposes, or with any non-commercial projects. However if you want to use the add-on commercially, you must purchase the full version.

The free addons:

These add-ons (actions, brushes, etc.) can be used freely on any home & commercial projects. There are a few advanced free add-ons offered exclusively to the site's registered members. You need to login first in order to download them.

What is your upgrades policy?

As a customer of PanosFX you are granted with a free download period that lasts 12 months after the purchase. When this period is over you can continue using the files you purchased.

If the free download period has elapsed and you wish to upgrade to the latest version, you get the following discounts:

For the Complete Bundle:

  • 50% off, if your purchase was made between 1 and 2 years ago.
  • 25% off, if your purchase was made between 2 and 5 years ago.

For any individual product:

  • 30% off, if your purchase was made between 1 and 2 years ago.
  • 20% off, if your purchase was made between 2 and 5 years ago.

Owners of older product versions are eligible for special upgrade discounts. To receive the discount code, please send an email using the contact button at the very bottom of the site pages.

What is your refund policy?

Due to the open format of Photoshop action files, there is no way to stop them from functioning once a user downloads our products. Therefore we don't issue refunds. You are advised to download the trial versions if you are not sure if a product suits your needs. 


With a little extra money, instead of one product you can get the entire collection of PanosFX add-ons!
 

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