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How to re-download your product files

Instructions for registered users:

If you purchased a product as a logged-in user, use the Customer Panel to download the latest file version. 

1. Select Customers > Customer Panel from the site's menu.

If you haven't logged in, you will be asked to do so. If you have difficulty logging in, please refer to these instructions.

2. Click the 'My Downloads' button:

my downloads

3. To download the files, click the product filename (the button is on the 'Files' column):

download link

Instructions for guest purchases:

If you purchased a product as a guest (without registering / logging in), you can't use the Customer Panel to download the files because the transaction is not linked to a user account.

If you wish to download the latest updates for your product, use one of these two options:

  1. Select "Customers > Customer Panel" from the menu and register an account using the same email address you used to purchase the products; the guest purchase will be immediately linked to your user account and will appear in the Customer Panel. To download the files, refer to the "Instructions for registered users" on this page.

  2. If you wish to re-download the files without registering, please send us an email, using the Contact button on the site's footer.

Duration of the free download period:

You can freely download the latest version of your product for 365 days after the purchase date.

When this period is over, the Customer Panel will display the notice "Download period has elapsed" for the particular transaction:

download period elapsed

Upgrade discounts:

Upgrade discounts for the 'COMPLETE PanosFX':

If you own a previous version of the 'COMPLETE PanosFX' (or the 'Complete Bundle') and you wish to upgrade to the latest edition, you get the following discounts:

upgrade discount for the Complete PanosFX
  • 50% off if it's been between 12 months and 15 months since the purchase date.
  • 35% off if you purchased the previous edition between 15 months and 2 years ago.
  • 25% off if you purchased it between 2 years and 3 years ago.

Upgrade discounts for any individual product:

upgrade discount for individual PanosFX products
  • 30% off, if it's been less than 2 years since the purchase date.
  • 25% off, if your purchase was made between 2 years and 3 years ago

Uninstall an older product version:

To uninstall an older product version please refer to these instructions.