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How to re-download your product files

Instructions for registered users:

If you purchased a product as a logged-in user, use the Customer Panel to download the latest file version. 

1. Select Customers > Customer Panel from the menu and login.

If you can't log in, refer to these instructions or

2. Click the 'My Downloads' button:

my downloads

3. Click the download button (in the 'Files' column'):

download link

Instructions for guest purchases:

If you purchased a product as a guest (without registering/logging in), you won't be able to use the Customer Panel for downloads because the transaction isn't linked to a user account.

To download the latest updates for your product, consider these options:

  1. Register an account using the same email address used for the purchase. Your guest purchase will be linked to your account. Then follow the 'Instructions for registered users' on this page to download the files.

  2. If you prefer not to register, please send us an email via the 'Contact us' button in the site's footer to request a re-download of the files.

Duration of the free download period:

You can download the latest version of your product for free within 365 days of the purchase date. Moreover, the owners of the "COMPLETE PanosFX" are granted free access to all new products released within 365 days of the purchase date.

After this period, the Customer Panel will display the notice 'Download period has elapsed' for the transaction.

download period elapsed

Upgrade discounts:

Upgrade discounts for the 'COMPLETE PanosFX':

If you own a previous version of 'COMPLETE PanosFX' (or the 'Complete Bundle') and want to upgrade to the latest edition, you qualify for the following discounts:

upgrade discount for the Complete PanosFX
  • 50% off if it's been 12 to 15 months since your purchase.
  • 35% off if you purchased the previous edition between 15 months and 2 years ago.
  • 25% off if you purchased it between 2 and 3 years ago.

Upgrade discounts for any individual product:

upgrade discount for individual PanosFX products
  • 30% off, if it's been less than 2 years since the purchase date.
  • 25% off, if your purchase was made between 2 years and 3 years ago

Uninstall an older product version:

To uninstall an older product version please refer to these instructions.