Instructions for registered users:
If you purchased a product as a registered user, you can use the Customer Panel to download the latest file version.
There are two links that take you to the Customer Panel: on the main menu (Customers > Customer Panel) and on the site's footer. Click one of them. If you haven't logged in, you will be asked to enter your username and password. If you have difficulty logging in, please refer to these instructions.
Then click the 'My Downloads' icon:
To download the latest product version, click the product filename under the 'Files' column:
Instructions for guest purchases:
If you purchased the product as a guest (without registering / logging in) you can't use the Customer Panel to download the files, because the transaction is not linked to a user account. If you wish to download the latest updates for your product version, use one of these two options:
- Select "Customers > Customer Panel" from the menu and register an account using the same email address you used to purchase the products; the guest purchase will be immediately linked to your user account and will appear in the Customer Panel. To download the files, refer to the "Instructions for registered users" on this page.
- If you wish to re-download the files without registering, please send us an email, using the Contact button on the site's footer.
Duration of the free download period:
You can freely download the latest updates for your product version for 365 days after the purchase date.
When this period is over, the Customer Panel will display the notice "Download period has elapsed" for the particular transaction:
Upgrade discounts:
If the free download period has elapsed and you wish to upgrade to the latest version, you get the following discounts:
For the 'COMPLETE PanosFX':
If you own a previous version of the 'COMPLETE PanosFX' (or the 'Complete Bundle') and you wish to upgrade to the latest edition, you get the following discounts:
- 50% off if your purchase was made less than 18 months ago: [59.90 29.95 EUR] [66.90 33.45 USD]
- 30% off if you purchased it between 18 months and 3 years ago: [59.90 41.95 EUR] [66.90 46.85 USD]
For any single product:
- 30% off, if your purchase was made between 12 and 18 months ago.
- 20% off, if your purchase was made between 1.5 and 3 years ago
To receive the discount code, please send an email using the contact button at the very bottom of the site pages.
Uninstall a previous version:
To uninstall an older product version please refer to these instructions.
