Occasionally Photoshop / PS Elements may exhibit abnormal behavior: some commands don't work as expected while others give errors. This is an indication that the preferences file may have been corrupted. Try to reset Photoshop's preferences, using the following steps. If you have created any custom styles, brushes, shapes, etc, please save them first.

Instructions for Photoshop CC
Instructions for Photoshop CS6 (Windows 10, 8)
Instructions for Photoshop CS6 or older (macOS, Windows 7)
Instructions for Photoshop Elements

If you have Photoshop CC:

  • Press Ctrl-K (PC) or cmd-K (Mac).
  • Click on "Reset Preferences on Quit" in the "General" tab and press OK to confirm your action.
  • Press OK to close the Preferences window.
  • Restart Photoshop.


If you have Photoshop CS6 (Windows 10, 8):

  • Close Photoshop.
  • Make sure that hidden files and folders are displayed. This article shows you how to do it
  • Navigate to the folder shown in the image below, and delete the Adobe Photoshop CS6 Prefs file. It will be re-created with you restart Photoshop. 

reset photoshop cs6 preferences windows10

If you have Photoshop CS6 or older (macOS, Windows 7):

  • Close Photoshop.
  • Hold down Shift-Ctrl-Alt (PC) or Shift-cmd-option (Mac) and click the Photoshop icon (or double click if necessary) to start the application. Keep holding the 3 keys down.
  • You will be asked to confirm that you wish to delete the Settings File: release the 3 keys and click on Yes:


If you have Photoshop Elements:

  • Press Ctrl-K (PC) or cmd-K (Mac).
  • Click on "Reset Preferences on next launch" in the "General" tab and press OK to confirm your action.
  • Press OK to close the Preferences window.
  • Restart Photoshop Elements


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